Data breach takes down IHG hotel group’s reservations system, affecting Holiday Inn, Kimpton, and more


IHG Hotels & Resorts, one of the global hospitality giants, has “significant disruption” underway after “unauthorized activity” breached its technology system.

The band’s Twitter feed has been very active respond to customer requests with this response: “Due to unauthorized activity, our reservations channels and other applications have been disrupted. We are working to restore all systems as soon as possible and IHG Hotels can take reservations. assistance with a current or future reservation, please call the hotel directly.

The UK-based group manages 17 hotel companies, with more than 6,000 properties in more than 100 countries, spanning luxury brands such as InterContinental, Regent and Kimpton to midscale and extended-stay names like Crowne Plaza, Holiday Inn and Staybridge Suites.

“IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident,” according to a brief statement. “We will support hotel owners and operators as part of our response to the ongoing service disruption. IHG hotels are still able to operate and take reservations directly.

IHG’s statement did not specify whether customer data was impacted. Forbes could not reach the company for comment.

“IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology providers,” the statement said. “External specialists have also been engaged to investigate the incident.”

In 2020, IHG agreed to pay more than $1.5 million in a class action lawsuit over a malware breach that affected payments at hotels, restaurants and bars at multiple properties for more than three months in 2016.

Attempts by Forbes Wednesday to book a room online through the IHG, Kimpton and Holiday Inn sites failed. The group’s sites featured the following announcement: “At this time, you may have difficulty making a new reservation, accessing information about your upcoming reservations, and accessing your IHG One Rewards account. We are working to restore all services as soon as possible.The message went on to recommend that travelers call individual hotels directly to make reservations.

Last month, IHG announced a $500 million share buyback after mid-year shares more than doubled due to strong travel demand.

Following the company’s announcement, IHG stock price fell 3% to $53.32 at yesterday’s close.

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