The bosses of a Scottish hotel have apologized to a man who discovered soiled trousers hidden behind his bedroom bed.
IHG, parent company of budget hotel brand Holiday Inn Express, has admitted a ‘failure in standards’ led to a pair of underwear going unnoticed behind sick guest David’s bed Craig.
The 52-year-old previously told The Record how he discovered the panties after dropping his car keys behind the headboard in his room at the Holiday Inn Express Stoneyfield in Inverness.
He had booked the trip to visit old friends in the Highland capital, having previously lived and worked in the town as a mechanic.
After checking the room, he dropped the keys behind the bed and pushed the mattress aside to retrieve them.
Along with his keys, he found a “disgusting amount” of dust, old bits of food – and a pair of women’s pants.
He said of the area behind the bed: “You could clearly see that it hadn’t been touched in a while.
“We certainly didn’t expect a room like this, especially with the virus going around.
“They promised a refund but never came back with it.
“We don’t mind but people need to know what’s going on in hotels.
“This area of the room has just been totally ignored.
“If it was nice and clean behind the bed and we found a pair of underwear, you’d think it might be a one-off.
“But it was clear the bed hadn’t moved in a while.
“It ruined the rest of our stay. One would expect to find the room completely clean, especially now.”
David says he is still waiting for the promised refund.
An IHG spokeswoman said: “Overall, the Holiday Inn Express Inverness has an excellent cleanliness record, but on this occasion there was a clear breach of standards.
“The hotel has apologized to the guest regarding this matter, which was immediately rectified directly with the guest.”
The company’s representative did not respond to questions from The Record about whether David would be reimbursed for his stay.
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