Holiday Inn Club Vacations Becomes First Timeshare Company to Earn JD Power Certification for Exceptional Customer Service Experience


ORLANDO, Florida., September 12, 2022 /PRNewswire/ — Holiday Inn Club Vacations Incorporateda national vacation ownership company, today announced that it has been recognized by JD Power for providing “an outstanding customer service experience” with its owner support team in 2022. Holiday Inn Club Vacations is the first company in the timeshare or vacation ownership sector to obtain this prestigious certification.

“It’s easy to claim to be a customer-centric organization, but it’s something quite different to earn recognition for excellent customer service from a globally respected organization like JD Power. That says a lot about our team’s dedication to putting customers at the heart of everything we do,” said John StatenPresident and CEO of Holiday Inn Club Vacations Incorporated.

“While this certification is an important milestone and one of many ongoing initiatives designed to transform our customer journey into an even more personalized and innovative experience for all Owners, Club Members and Guests, we are constantly looking for new ways to doing better includes adopting best practices from all industries, not just hospitality or timeshare, which is what customer-obsessed organizations like HICV do,” Staten added.

“This certification includes a detailed assessment of Holiday Inn Club Vacations policies, practices and procedures, as well as primary research where they must meet our cross-industry customer satisfaction criterion of recently served guests. They have proven that they are dedicated to providing excellent service and exceeding customer expectations,” said Mark Miller, Practice Leader, Client Advisory Services, JD Power. “Through our Certified Customer Service Excellence program, we independently verify that the organization follows best practices consistent with best cross-industry performance through the channel in which they are certified and deliver exceptional customer service experiences. We are delighted to present this certification to a timeshare company for the first time and congratulates Holiday Inn Club Vacations on achieving this prestigious accolade.”

JD Power’s extensive and rigorous certification program uses a series of national benchmarks to measure excellence in customer service. JD Power establishes these benchmarks through extensive research, which spans multiple industries. Additionally, best practices and program benchmarks are updated annually to reflect changing consumer preferences.

Holiday Inn Club Vacations offers a points-based membership program and a network of 28 family-friendly resorts located across the United States in major travel destinations. Resorts offer spacious, away-from-home villas with multiple bedrooms and kitchens, plus on-site amenities that provide memorable experiences for families, from lazy rivers and water parks to horseback riding and hiking trails. For more information about Holiday Inn Club Vacations, visit

2022 JD Power Certified Customer Service ProgramSM recognition is based on passing an assessment and exceeding a customer satisfaction benchmark through a survey of recent service interactions. For more information, visit

About Holiday Inn Club Vacations Incorporated

Encompassing 28 resorts in 14 U.S. states, Holiday Inn Club Vacations Incorporated is a resort, real estate and travel company whose mission is to be the most loved brand in family travel by providing easy-to-plan, memorable vacations that strengthen families.

Situated at Orlando, Florida.the company has been a leader in the vacation ownership industry since 1982, when it was established by Holiday Inn® founder Kemmons Wilson with the opening of the company’s flagship property, Holiday Inn Club Vacations® at Orange Lake Resort next to from Orlando Walt Disney World® Seaside resort.

Today, the Holiday Inn Club Vacations portfolio of resorts spans United States. Throughout its history, the company has maintained core family values ​​true to its founding Wilson family, while actively pursuing growth, transforming its member engagement model, and building a cutting-edge team passionate about client experience.

Media Contact:
Holidays at Ashley Pipa, Holiday Inn Club
[email protected]

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