Holiday Inn owner says reservations systems fully restored after cyberattack


Holiday Inn owner InterContinental Hotels Group (IHG) said it has fully restored service to its systems after suffering a cyberattack earlier this month.

The UK-based hotel group said on September 6 it was targeted by hackers who disrupted its reservation systems.

In an update on the incident, the company said that although it suffered a “period of disruption” following the attack, within 24 hours it had “reactivated its booking websites and its mobile app as well as most of its other booking channels and revenue-generating systems.”

IHG said in a statement: “Our reservations and customer support call centers have been restored to service and all of our systems have been restored. During the disruption to our central systems, IHG-branded hotels continued to operate and were able to take reservations directly. »

The company also confirmed that it is conducting a review of security measures in response to the incident.

After the hack, the BBC reported that a Vietnamese couple claimed responsibility for the attack, with hackers saying they chose to delete company data ‘for fun’ after gaining access to company systems via a password. weak pass.

IHG did not comment on the nature of the attack but said it saw no evidence that customers’ personal data was compromised.

“We have continued to take additional measures as part of our recovery and insurance plans to review and further improve our security measures,” the hotel group said.

“External specialists have been engaged to investigate the incident, and no evidence of unauthorized access to systems storing customer data has been identified.

“We have also reported the criminal activity to law enforcement. We continue to work closely with our hotels and owners throughout this time.”

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